FAQ

Frequently Asked Questions

What is Mālie? Mālie is a wellness brand focused on at-home recovery and comfort. We design massage and heat therapy products that help you manage everyday aches, stiffness, and fatigue — without appointments, prescriptions, or complicated setups.

Where are Mālie products shipped from? All orders ship from our US-based warehouse. We offer free standard shipping on all US orders.

How long does shipping take? Orders are processed within 1–2 business days. Standard delivery takes 5–8 business days. You'll receive a tracking number by email once your order ships.

Do you offer a guarantee? Yes. Every Mālie product is backed by a 60-night risk-free trial. If you're not satisfied within 60 days of delivery, contact us for a full refund — no return required for satisfaction-based requests.

Are Mālie products medical devices? No. Mālie products are designed for personal comfort and relaxation. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition, please consult a healthcare professional before use.

Can I use Mālie products every day? Yes. Our products are designed for daily use. We recommend 15-minute sessions as part of your regular routine for best results.

How do I contact customer support? Email us at support@trymalie.com. Our team is available Monday through Friday, 9AM – 5PM EST. We typically respond within 1–2 business days.

What if my product arrives damaged? Contact us immediately at support@trymalie.com with your order number and a photo of the issue. We'll resolve it promptly at no cost to you.

Can I return a product if I change my mind? Yes. Outside of our 60-night satisfaction guarantee, you have 30 days from delivery to request a return for any reason. Items must be unused and in original packaging. See our full Return & Refund Policy for details.

Where is Mālie based? Mālie is operated by Ichiro Capital LLC, based in Cheyenne, Wyoming, United States.